Frequently Asked Questions

Everything you need to know about bringing HARBOUR home.

What is the standard shipping timeframe for furniture?

In-stock items typically ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly in your home.

Do you offer international shipping?

Currently, HARBOUR ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international destinations in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made upholstery and final sale items are non-returnable.

Are your wood products sustainably sourced?

Yes, sustainability is a core value at HARBOUR. We partner with FSC-certified suppliers to ensure our timber is harvested responsibly, and we prioritize the use of reclaimed materials whenever possible.

How can I track my order status?

Once your order departs our warehouse, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.